- Business architecture and Process management
- Business PROCESS MANAGEMENT lifecycle Model
- Standards
- Business process management notations (BPMN)
- Definition of processes and products
- Adding Value to the Process
- Identification of revenue relevant critical processes
- Metrics
- Process maturity
- Definition of Process Owners
- Using EBA Models
- Business Component Model (BCM)
- Business Functional Model
- Information Model
- Process Modelling /Mapping
- How to start mapping a process
- What is being mapped
- Resourcing
- Tips to Customizing Critical Business Processes
- Designing Workflows:
- MEASUREMENT OF PROCESS PERFORMANCE
- CONTINUAL PROCESS IMPROVEMENT and transformation
- PROCESS IMPROVEMENT METHODOLOGIES
- PROCESS IMPROVEMENT APPROACHES
- GOVERNANCE PROCESS
- Change Management Process
Course Objectives
After completing this course, the student should be able to:
- After completing this course, the student should be able to:
- Create and apply a Business Component Model
- Create and apply a Business Functional Model
- Identify critical/directly impacted business processes
- Model business process to expose business requirements
- Create and use modeling language and notational standards
- Identify relevant processes for process management
- Apply analytical tools and styles to develop reengineered/transformational process
- Understanding how to drive process quality and business case development through critical indicators and dashboards
- How to protect your corporate asset
Prerequisites
The student should have a good understanding of process design and reengineering. A general knowledge of process analysis techniques would be useful but not mandatory.
Audience
This course is designed for all parties involved in documenting processes, business requirements and operational outcomes. Ie: Business Architects, Business Consultants, Business Analysts, Business Transformation Organizations, and Business Operations Organizations.
Course duration
3 days
Course outline
1. INTRODUCTION.
- 1.1 Objectives
- 1.2 Background
- 1.3 Intended Audience
- 1.4 Structure of the book
2. BUSINESS ARCHITECTURE AND PROCESS MANAGEMENT
- 2.1 What is the point?
- 2.2 Process Consulting
- 2.3 Key Permance Indicators
- 2.4 Business Process Management Lifecycle Model
3. STANDARDS
- 3.1 Verb set and definitions
- 3.2 Business process management notations(BPMN)
- Flowchart Drawings – Notations
4. PROCESS MANAGEMENT
4.1 DEFINITION OF PROCESSES AND PRODUCTS
- Product
- Core product
- Critical Business Process (CBP)
- Core Process
- Sub Process
- Adding Value to the Process
- Relevant revenue process
- Verb
- Activity
- Events
4.2 DEFINITION OF RELEVANT PROCESSES FOR PROCESS MANAGEMENT
- Identification of revenue relevant critical processes
4.3 METRICS
- Process maturity
- Process Assessment
- Methodology Adoption Maturity Assessment
4.4 USING EBA MODELS
4.5 PROCESS MODELLING
- Process Modeling /Mapping
- Levels of Detail
- Tips to Customizing Critical Business Processes
- Designing Workflows:
- Model Consistency
- Process Flow Maintenance
- Workflow Model Checklist
4.6 APPLYING MODELLING FOR STP (STRAIGHT THROUGH PROCESSING)
4.7 MEASUREMENT OF PROCESS PERFORMANCE
- Focus of Measurement
- Definition of critical indicators
- Definition of targets for critical indicators
- Results
- Performance Committees Reviews
- Quality Committee Governance Board
- Preventative and Corrective Actions
5. CONTINUAL PROCESS IMPROVEMENT AND TRANSFORMATION
5.1 MOTIVATION FOR PROCESS IMPROVEMENTS
5.2 PROCESS IMPROVEMENT METHODOLOGIES
- How to select the methodology approach for process improvement
5.3 TYPES OF METHODOLOGIES FOR PROCESS IMPROVEMENT
- Process automation improvement projects (Transformational)
- Business Process Review
- Six Sigma
- Project Scoping Through Effective Management
5.4 PROCESS IMPROVEMENT PROJECTS
- Creation of Critical Process Improvement Projects (Green)
- Process Automation Improvement Projects (Transformational)
- Project Management
5.5 PROCESS IMPROVEMENT APPROACHES
- Brainstorming
- 5W-2H
- Pareto Charts
- Severity, Urgency and Trend (SUT)
- S.I.P.O.C.
- S.W.O.T. Analysis
- Ishikawa Diagram
- Flowchart: As Is / Should Be Model
- Other Process Analysis and Improvement Tools
5.6 INDICATORS AND IMPROVEMENT INITIATIVES
5.7 CONTROL OF IMPROVEMENT INITIATIVES
6. MODELLING FRAMEWORK REPOSITORY GOVERNANCE
6.1 OBJECTIVE OF MODEL GOVERNANCE
6.2 COLLABORATIVE PROCESS MANAGEMENT
6.3 GOVERNANCE PROCESS
- Accountability/Sponsor of process governance
- Repository Configuration
- Certification Process
- Change Management Control
7. GLOSSARY OF TERMS
8. REFERENCES
