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ITIL Training Overview
The ITIL® Managing Across the Lifecycle Certificate (MALC) is the final component that leads to the ITIL® Expert in IT Service Management qualification.
The Managing Across the Lifecycle course builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service management functions. Each of the scenarios covers multiple learning objectives from the MALC syllabus. Additionally, the entire syllabus is fully covered in the course. Learners, who perform well in this advanced training program, will do well in the final MALC exam.
Learners work in small teams, or operate individually, and when working in teams their team roles rotate. Each team member must lead at least one strategic assignment.
This program delivers a next generation learning experience with the MALC training program. This program will test your readiness to become an ITIL® Expert, and will guide you through the process to make sure that you understand your growth areas, as well as the areas in which you excel.
ITIL Training Audience
The ITIL Managing Across the Lifecycle course will be of interest to:
Chief Information Officers
Senior IT Managers
IT Managers
Supervisors
IT Professionals
IT Operations Practitioners
IT Development Practitioners
Individuals who require a business and management level understanding of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
Individuals seeking the ITIL® Expert in IT Service Management certificate, for which this qualification is the final mandatory module.
Individuals seeking progress towards the ITIL® Master in IT Service Management, for which the ITIL® Expert in IT Service Management certificate is a prerequisite.
ITIL Training Prerequisites
Candidates for this course must hold the ITIL® Foundation Certificate (2 credits) in IT Service Management, and have obtained an additional 15 credits from a balanced selection of ITIL® Service Lifecycle or Service Capability qualifications, i.e., a total of at least 17 credits.
Course duration
5 Days
ITIL Training Course outline
1. Introduction to Managing Across the Lifecycle
- MALC exam builds on the knowledge acquired in foundation and intermediate-level ITIL courses
- Prerequisites for the MALC exam
- Structure and scoring of the MALC exam
- Bloom's Taxonomy and applying it to the types of questions that will/will not be asked on the MALC exam
- MALC exam cast study
2. Key Concepts of the Service Lifecycle
- Services, service management, and IT service management
- Organizing functions and roles for service management
- Effect of clarifying roles and using RACI
- Element of value
- Business value of various ITIL lifecycle stages
- Approaches to risk management
- Importance of knowledge management and the SKMS
3. Communication and Stakeholder Management
- Coordinating business relationship management across the lifecycle
- Role of business relationship management in the communication activities
- Stakeholder management and communication
- Using service models
- Design activity coordination
- Services
- Managing communications and commitment throughout the lifecycle
- Communication aspects of service operation
- Communication strategy and plan
4. Integrating Service Management Processes Across the Service Lifecycle
- Effectively and efficiently integrating service management processes across the lifecycle
- Impact and relationship of service strategy to other lifecycle stages
- Various lifecycle stage inputs and outputs
- Value and interfaces of the various service management processes
5. Managing Service Across the Lifecycle
- Importance of an approach to balanced design
- Contribute to effective and efficient service management with design coordination and transition planning and support
- Service transition lifecycle stages
- Managing services across the lifecycle
- Involving operations staff in other lifecycle stages
- Sources of information helping in the implementation and improvement of services
- Factors relevant to strategic assessments
- Challenges, risks, and critical success factors of the strategy, design, transition, and operation lifecycle stages
6. Governance, Roles, People, Competence, and the Organization
- Governance, activities, framework, and governance bodies
- Relating strategy to governance
- Service providers set direction, policy and strategy
- Change management
- Management systems
- Establishing and maintaining a service management system
- Organization development and departmentalization
- Logical structure for a service provider
- Functions and the types of services providers
- Implementing and sourcing strategies
7. Measurement
- Measuring and demonstrating value
- Determining and using metrics
- Approaches to monitoring and control
- Using event management tools
8. Implementing and Improving Service Management Capabilities
- Implementing service management, service management processes, and supporting tools
- Different types of assessments and conducting assessments
- Techniques for improving service management
- Methods for implementing service management
- Business value of service portfolio management
9. Review/Exam Prep
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