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ITIL Training Overview
The ITIL® Release, Control & Validation 5-day course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Release, Control and Validation of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
ITIL Training Audience
The ITIL® Release, Control & Validation Capability course will be of interest to:
Individuals who have their ITIL® Foundation Certificate who want to purse the intermediate and advanced level ITIL® certifications.
Individuals and / or operational staff who require a comprehensive practical understanding of the Release, Control and Validation processes and how these may be used to enhance the quality of IT service support within an organization – for example: operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management.
IT professionals involved in IT Service Management implementation and improvement programs.
A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
ITIL Training Prerequisites
Candidates for this course must hold an ITIL® Foundation Certificate (holders of Foundation certificate from an earlier version of ITIL® , e.g.: ITIL v2, must pass the current ITIL® Foundation exam before attending this course)
There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
It is also strongly recommended that candidates:
Demonstrate familiarity with IT terminology and understand the context of Release, Control and Validation management in their own business environment
Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes: Change management, Release management, Configuration management, Service evaluation and quality assurance, Knowledge management, Service validation and testing
It is strongly recommended that candidates read the ITIL® Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Transition and Service Operation books.
Course duration
5 Days
ITIL Training Course outline
1. Introduction to Release, Control, and Validation
- Processes
- Purpose and Objectives
- Scope of Service Transition in Relation to the RCV Processes
- Service Transition Value to the Business
- RCV Processes Interaction with Other Lifecycle Stages
- Developing an Effective Service Transition Strategy
- Key Initiatives for Preparing for Effective Service Transition
- Planning and Coordinating Service Transition Activities
- Service Transition Process Support
2. Service Asset and Configuration Management
- Purpose and Objectives of SACM
- Scope of SACM
- Business Value
- Policies, Principles, and Basic Concepts
- Activities, Methods, and Techniques
- Triggers, Inputs, and Outputs
- Interfaces with Other Processes
- Information Management in SACM
- CSFs and KPIs
- Challenges and Risks
- SACM Activities Performed by Service Operation
- Roles and Responsibilities
3. Change Management
- Purpose and Objectives
- Scope of the Change Management Process
- Business Value
- Policies, Principles, and Basic Concepts
- Activities, Methods, and Techniques
- Triggers, Inputs, and Outputs
- Process Interfaces
- Role of the Configuration Management System in the Change Management Process
- CSFs and KPIs
- Daily Operational Activities
- Managing Organizational and Stakeholder Change as Part of Continual Service Improvement (CSI)
- Challenges and Risks
- Roles and Responsibilities
4. Change Evaluation
- Purpose and Objectives
- Scope of Change Evaluation
- Business Value
- Policies and Principles
- Key Terminology
- Activities, Methods, and Techniques
- Evaluation Report Contents
- Trigger, Inputs, and Outputs
- Interfaces with Other Processes
- Information Management in Change Evaluation
- CSFs and KPIs
- Challenges and Risks
- Roles and Responsibilities
5. Release and Deployment Management
- Purpose and Objectives
- Scope of the Release and Deployment Management Process
- Business Value
- Policies
- Activities, Methods, and Techniques
- Triggers, Inputs, and Outputs
- Interfaces with Other Processes
- Information Management in the Release and Deployment Management Process
- CSFs and KPIs
- Challenges and Risks
- Release and Deployment Management Activities Performed by Service Operations
- Roles and Responsibilities
6. Service Validation and Testing
- Purpose and Objectives
- Scope of the Service Validation and Testing Process
- Business value
- Policies, Principles, and Basic Concepts
- Activities, Methods, and Techniques
- Trigger, Inputs, and Outputs
- Interfaces with Other Processes
- Information Management in Service Validation and Testing
- CSFs and KPIs
- Challenges and Risks
- Roles and Responsibilities
7. Request Fulfillment
- Purpose and Objectives
- Scope of Request Fulfillment
- Business Value
- Policies, Principles, and Basic Concepts
- Activities, Methods, and Techniques
- Triggers, Inputs, and Outputs
- Process interfaces
- Information Management in Request Fulfillment
- CSFs and KPIs
- Challenges and Risks
- Roles and Responsibilities
8. Knowledge Management
- Purpose, Objectives, and Scope
- Business Value
- Policies, Principles, and Basic Concepts
- Activities, Methods, and Techniques
- Triggers, Inputs, and Outputs
- Interfaces with Other Processes
- Information Management in the Knowledge Management Process
- CSFs and KPIs
- Challenges and Risks
- Relationship Between CSI and the Knowledge Management Process
- Roles and Responsibilities
9. Technology and Implementation Considerations
- Generic Technology Requirements to Support Process Capabilities
- Managing a Change in Operations
- Service Operation Use of Project Management Approaches
- Assessing and Managing Risk in Service Operation
- Operational Staff in Service Design and Transition
- Knowledge Management Tools
- Collaboration
- Configuration Management System
- Planning the Implementation of Service Management Tools
- Implementation Considerations
10. Exam Preparation
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