• Business Analysis Training :Survival Skills for Analysts
    Email Us   Phone : 503-259-0312   
      Home    |    Instructor-led Training    |    Self-Paced Learning    |    Online Training     


    Contact Us   -   Why Choose Wintrac   -   Clients    

    Courses
    ADA
    Adobe
    Agile
    AJAX
    Android
    Apache
    AutoCAD
    Big Data
    BlockChain
    Business Analysis
    Business Intelligence
    Business Objects
    Business Skills
    C/C++/Go programming
    Cisco
    Citrix
    Cloud Computing
    COBOL
    Cognos
    ColdFusion
    COM/COM+
    CompTIA
    CORBA
    CRM
    Crystal Reports
    Data Science
    Datawarehousing
    DB2
    Desktop Application Software
    DevOps
    DNS
    Embedded Systems
    Google Web Toolkit (GWT)
    IPhone
    ITIL
    Java
    JBoss
    LDAP
    Leadership Development
    Lotus
    Machine learning/AI
    Macintosh
    Mainframe programming
    Microsoft technologies
    Mobile
    MultiMedia and design
    .NET
    NetApp
    Networking
    New Manager Development
    Object oriented analysis and design
    OpenVMS
    Oracle
    Oracle VM
    Perl
    PHP
    PostgreSQL
    PowerBuilder
    Professional Soft Skills Workshops
    Project Management
    Rational
    Ruby
    Sales Performance
    SAP
    SAS
    Security
    SharePoint
    SOA
    Software quality and tools
    SQL Server
    Sybase
    Symantec
    Telecommunications
    Teradata
    Tivoli
    Tomcat
    Unix/Linux/Solaris/AIX/
    HP-UX
    Visual Basic
    Visual Foxpro
    VMware
    Web Development
    WebLogic
    WebSphere
    Websphere MQ (MQSeries)
    Windows programming
    XML
    XML Web Services
    Other
    Survival Skills for Analysts
    Overview:

    This comprehensive workshop helps business analysts complement their practical systems thinking with a thorough understanding of effective people skills. A few of the many important topics covered in Survival Skills for Analysts include understanding team dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively and achieving greater consensus and commitment. To help ensure students continue to cultivate these critical skills after completion of the workshop, an action plan is developed for ongoing personal development in the workplace environment. *PDUs = 16.

    Audience:

    Those who need to learn practical interpersonal techniques for analysis: business systems analysts, manager, IT professionals, or other business professionals.

    Prerequisites

    Fast Start® in Business Analysis.

    Course duration:

    2 days

    Course outline:

    1. Introduction

    • Welcome to Survival Skills for Analysts!
    • What Do You Need to Survive?
    • Workshop Objectives
    • (BABOK) Competencies
    • Workshop Materials/ Logistics
    2. Interpersonal Style and Stakeholder Analysis
      ,
    • The Social Style Model
    • Assertiveness
    • Responsiveness
    • The Social Styles
    • Social Style Strengths & Weaknesses
    • Social Style & Backup Behavior
    • Versatility
    • Working with Others
    • Classification Ethics
    • Stakeholder
    • Stakeholder Attitude
    • Stakeholder Influence
    • Stakeholder Authority
    • Documenting Stakeholder Information
    • Analyzing the Stakeholder Group
    • Real World Application of Interpersonal Style
    3. Team Development
    • The Importance of Relationships
    • What Makes a Group a Team?
    • A Model of Team Development
    • Stages of Team Development
    • Team Norms
    • Team Roles
    • Task Roles
    • Relationship Roles
    • Individual Roles
    • The 5 Dysfunctions of a Team
    • Dysfunctional Team or Healthy Team
    • Virtual Teams
    • Virtual Team Performance
    • Real World Application of Team Development
    4. Effective Communication
    • The Communication Process
    • The Communication Breakdown
    • Nonverbal Communication
    • Body Language
    • Communication Filters
    • What Are Your Filters?
    • Listening
    • Active Listening
    • Listening Traps
    • More Effective Listening
    • Planning Communication
    • Real World Application of Effective Communication
    5. Questioning and Interviewing
    • Types of Questions
    • Survival Skills for Analysts
    • © ITCourseware, LLC 2
    • Survival Skills for Analysts v3.1
    • Asking Effective Questions
    • The B-PER Questioning Model
    • Background Questions
    • Problem Questions
    • Effects Questions
    • Results Questions
    • Preparing for Interviews
    • Before the Interview
    • Conducting the Interview
    • After the Interview
    6. Problem Solving
    • The Problem Solving Process
    • Step 1 – Determine the problem and analyze the root cause
    • SWOT Analysis
    • Fishbone Diagram
    • 5 Whys Questioning Technique
    • Pareto Analysis
    • Step 2 – Generate Ideas for the Future State
    • Brainstorming
    • Step 3 – Choose the Solution(s)
    • Step 4 – Implement the Solution
    • Step 5 – Evaluate the Solution Performance
    • Real World Application on Problem Solving
    7. Conflict Management
    • Conflict
    • Conflict Styles
    • Conflict Management for the Team
    • An Approach for Managing Conflict
    • More Tips for Handling Conflict
    • Gaining Consensus
    • Achieving Commitment
    • Real World Application of Conflict Management
    8. Meetings and Facilitation
    • Effective Meetings
    • Preparing for the Meeting
    • Virtual Meeting Best Practices
    • Managing Disruptive Behavior
    • Effective Facilitation
    • Low-Intervention Facilitation
    9. Improving Business Analysis Performance
    • Objectives Revisited
    • Business Analysis Performance
    • Business Analysis Plan
    • Business Analysis Performance Measurements
    • Improving Business Analysis Performance
    10. Appendix A: Glossary
    • Common Acronyms
    • Definitions
    11. Appendix B: Index

    12. Appendix C: Recommended Reading

     
    About us
    Contact us
    Careers at Wintrac
    Our Clients
    Why Wintrac


    Register for a free training CD-ROM drawing
    Refer a client or instructor and earn $$$


    Wintrac Inc.
    16523 SW McGwire Ct.
    Beaverton OR 97007
     
    © Wintrac, Inc. All rights reserved.                                                                               Site Map   |   Terms of Use   |   Privacy Policy