This 2-day course will encourage all employees to participate in the success of their companies by aligning IT services with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL, which includes a description of how to organize service management within an organization. All the companies who contributed their best practices then adopted this guide

ITIL Training Certification

The IT Infrastructure Library (ITIL®) is a series of publications giving best practice guidance on the provision of IT services and the accommodation and environmental facilities needed to support IT. ITIL is supported by a certification structure, administered by the “ITIL Certification Management Board” (ICMB). Please see the certification requirements for each level of ITIL certification: Foundation, Practitioner, and Manager ITIL Training Instructor Resources

Instructor resources include PowerPoint slides as well as auxiliary questions for use in a classroom setting. When a full order of courseware is ordered for use in a classroom, the instructor will receive these additional instructor resources as well.

ITIL Training Audience

• Lower to Middle management
• Employees who support Service Level Management