ITIL Training Overview
The old adage "If you are not moving forward, you are moving backwards,” sums up the need for organizations to continually improve service quality, operational efficiency and business continuity. Based on the Continual Service Improvement (CSI) publication within the ITIL core library, this course focuses on the strategies, concepts and techniques for planning, implementing and optimizing a successful, metrics-driven CSI program.
Embedded into the course is our unique virtualization, Living the Lifecycle®. Woven through all of our ITIL Certification classes, it brings ITIL processes and concepts to life. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle® successfully enables active learning by encouraging participants to:
- Discuss and understand pure ITIL concepts
- Apply concepts to a “neutral” real world situation
- Learn different perspectives
- Reinforce examinable concepts
ITIL Training Learning Objectives
Upon successful completion learners will understand:
- Continual Service Improvement purpose, goals, objectives and principles
- Continual Service Improvement processes, models and techniques
- Organization for Continual Service Improvement
- Technology for Continual Service Improvement
- Implementation considerations
- Critical success factors and risks
Course Certification
Successfully passing (70%) the 90 minute exam, consisting of eight (8) complex, multiple choice, scenario-based questions, leads to the ITIL Intermediate Qualification - Continual Service Improvement Certificate.
Course duration
3 days
Diploma
We are licensed by the Commission for Independent Education, Florida Department of Education to offer occupational IT Service Management Professional (ITSMP)® Diplomas. This course earns ITSMP® students credits (22 Clock Hours) toward their Service Level Manager Diplomas.
ITIL EXPERTTM
Earn 3 credits of the 22 required to achieve the ITIL Expert™ Certification.
ITIL Training Prerequisites
Candidates for this course have:
- ITIL Foundation – obtained through ITIL V3 Foundation or Bridge Course
- Recommended:
- 2 years IT Service Management experience
- A minimum of 21 hours of personal study
PROJECT MANAGEMENT INSTITUTE (PMI®) PROFESSIONAL DEVELOPMENT UNITS (PDUs)
We are recognized by PMI® as a Global Registered Education Provider (R.E.P.). Learners who are Project Management Professionals earn 22 PDUs upon completion of this course
Audience
The primary audience is:
- CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers involved in the management and control of the activities and techniques within the CSI stage of the Service Lifecycle
- Individuals who require a detailed understanding of the ITIL CSI stage and how it may be implemented to enhance the quality of IT service provision within an organization
- Individuals seeking to achieve the ITIL Master or ITIL Expert™ Certification
Instructors
As with all our Training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real life experiences into lively classroom discussion. Instructors for this course are ITIL Experts, ITIL Continual Service Improvement Certified and have successfully completed our Continual Service Improvement (CSI) Train-the-Trainer Program.
Course/Student Materials
Upon registration, we will provide a pre-course reading list. Learners will need to complete the reading assignment and bring the Continual Service Improvement book to class.
- Three (3) Days of Instructor Led Education (21 Contact Hours)
- Learner Manual (excellent post-class reference)
- Study Aids and Sample Exams, Exam Preparation
- Participation in a Unique Series of Case Study-Based Exercises - Living the Lifecycle®
- In-Class Examination
- Note: The ITIL core library books are not included. Learners must bring their own copy of Continual Service Improvement book to class and have access to the full suite
Delivery Methods
- Public Classroom
- Instructor Led Virtual Classroom, delivered over 5 days, 4hours per day
- Corporate Classroom
- Courseware Licensing
Course Logistics
- Prerequisite Certification must be Provided Prior to Class Start
- Contact Hours is 21
- Maximum Learners per Instructor is 18
- Traditional Classroom or U-shaped Seating Arrangement
- 2 break-out Rooms where Available - Whiteboard, Flipchart, Projector
WINTRAC INC. - the one stop shopping center for IT training.
16523 S.W. McGwire Ct. Beaverton OR -97007
Phone: (503) 259-0312
Fax: 707-598-2268
Email: sales@wintrac.com
Send mail to webmaster@wintrac.com with questions or comments about this web site.
Copyright © 2012 Wintrac Inc.
In cooperation with ITSM Academy
ITIL® is a registered trademark of the Office of Government Commerce
|
