ITIL Training Overview
While implementing individual ITIL processes may net some immediate gain, it is the integration of all of the service lifecycle stages that delivers true value. Based on all five (5) publications of the ITIL V3 core library, Our MALC class focuses on the planning, implementation and optimization of a cohesive, well-managed and sustainable Service Management program. Topics include business, management and supervisory objectives, purpose, processes, functions and activities, and the interfaces and interactions between the processes covered in the Service Lifecycle.
Embedded into this course is our unique virtualization, Living the Lifecycle®. Woven through all of our ITIL Certification classes, it brings ITIL processes and concepts to life. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle® successfully enables active learning by encouraging participants to:
- Discuss and understand pure ITIL concepts
- Apply concepts to a “neutral” real world situation
- Learn different perspectives
- Reinforce examinable concepts
ITIL Training Learning Objectives
Upon successful completion learners will understand:
- Introduction to IT Service Management Business and Managerial Issues
- Managing the Planning and Implementation of IT Service Management
- Management of Strategic Change
- Risk Management
- Understanding Organizational Challenges
- Service Assessment
- Understanding Complementary Industry Guidance
Course Certification
Successfully passing (70%) the 90 minute exam, consisting of eight (8) complex, multi-part, multiple choice, scenario-based, gradient scored questions, leads to the ITIL Expert™ Designation.
Course duration
5 days
PROJECT MANAGEMENT INSTITUTE (PMI®) PROFESSIONAL DEVELOPMENT UNITS (PDUs)
We are recognized by PMI® as a Global Registered Education Provider (R.E.P.) Project Management Professionals earn 38 PDUs upon completion of this course.
ITIL EXPERTTM
Earn 5 credits of the 22 required to achieve the ITIL Expert™ Certification.
ITIL Training Prerequisites
Candidates for this course have:
- ITIL Foundation Certification in IT Service Management - obtained through ITIL V3 Foundation or Foundation Bridge Course
- Minimum of 15 credits
Audience
The primary audience is:
- Individuals requiring a detailed understanding of the ITIL Service Operation phase of the ITIL Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals involved in the ongoing management, coordination and integration of the IT Operation activities within the Service Lifecycle
- Individuals seeking the ITIL Expert™ in IT Service Management
- Individuals seeking progress towards the ITIL Master, for which the ITIL Expert™ is a prerequisite
- A typical IT professionals role includes (but is not restricted to):
- CIO
- Senior IT Manager
- IT Managers and Supervisor
- IT Operation practitioners
Instructors
As with all our Training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real life experiences into lively classroom discussion. Trainers for this course are ITIL Experts™, and have successfully completed our MALC Train-the-Trainer Program.
Course/Student Materials
- Five (5) days of Instructor Led Education
- Learner Manual (excellent post-class reference)
- Study Aids and Sample Exams, Exam Preparation
- Participation in a Unique Series of Case Study-Based Exercises - Living the Lifecycle®
- In-Class Examination
- Note: The five books of the ITIL core library are not included as part of the course material. Learners must bring their own copies
Delivery Methods
- Public Classroom
- Corporate Classroom
- Courseware Licensing
Course Logistics
- Prerequisite Certification must be Provided Prior to Class Start
- Contact Hours is 30
- Maximum Learners per Instructor is 18
- Traditional Classroom or U-shaped Seating Arrangement
- 2 break-out Rooms where Available - Whiteboard, Flipchart, Projector
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16523 S.W. McGwire Ct. Beaverton OR -97007
Phone: (503) 259-0312
Fax: 707-598-2268
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In cooperation with ITSM Academy
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