ITIL Training Overview
Service Design brings the output of Service Strategy to life by designing new or changed services that satisfy business objectives and are secure, resilient and reliable. Based on the Service Design publication of the ITIL library, this course focuses on the planning, implementing and optimizing of Service Design processes, plans, policies and standards that ultimately will be used to transition and operate the service in the production environment.
Embedded into this three (3) day course is our unique virtualization, Living the Lifecycle®. Woven through all of our ITIL Certification classes, it brings ITIL processes and concepts to life. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle® successfully enables active learning by encouraging participants to:
- Discuss and understand pure ITIL concepts
- Apply concepts to a “neutral” real world situation
- Learn different perspectives
- Reinforce examinable concepts
ITIL Training Learning Objectives
Upon successful completion learners will understand:
- Management, application and control of all Service Design inputs, outputs, activities and concepts
- Service Design principles and management of processes
- Control and coordination of technology related activities and issues
- Analysis, justification and selection of the implementation approaches
- Challenges, critical success factors and risks
Course Certification
Successfully passing (70%) the 90 minute exam consisting of eight (8) complex, multiple choice scenario-based questions leads to the ITIL Intermediate Certificate.
Course duration
3 days
PROJECT MANAGEMENT INSTITUTE (PMI®) PROFESSIONAL DEVELOPMENT UNITS (PDUs)
We are recognized by PMI® as a Global Registered Education Provider (R.E.P.). Project Management Professionals earn 22 PDUs upon completion of this course.
ITIL EXPERTTM
Earn 3 credits of the 22 required to achieve the ITIL Expert™ Certification.
ITIL Training Prerequisites
Candidates for this course have:
- ITIL Foundation – obtained through ITIL V3 Foundation or Bridge Course
- Recommended:
- 2 years IT Service Management experience
- A minimum of 21 hours of personal study
Audience
The primary audience is:
- CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of design activities within the Service Lifecycle
- Individuals requiring a detailed understanding of the Service Design stage and how it may be implemented to enhance the quality of IT service provision within an organization
- Individuals seeking to achieve the ITIL Master or ITIL Expert™ Certification
Instructors
As with all our Training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real life experiences into lively classroom discussion. Trainers for this course are ITIL Experts™, Service Design Certified and have successfully completed our Service Design Train-the-Trainer Program.
Course/Student Materials
Upon registration, we will provide a pre-course reading list. Learners will need to complete the reading assignment and bring the Service Design book to class.
- Three (3) Days Instructor Led Training and Exercise Facilitation (21 Contact Hours)
- Learner Manual (excellent post-class reference)
- Study Aids and Sample Exams, Exam Preparation
- Participation in a Unique Series of Case Study-Based Exercises - Living the Lifecycle®
- In-Class Examination
- Note: The ITIL core library books are not included. Learners must bring their own copy of Service Design to class and have access to the full suite
Delivery Methods
- Public Classroom
- Instructor Led Virtual Classroom, delivered over 5 days, 4hours per day
- Corporate Classroom
- Courseware Licensing
Course Logistics
- Prerequisite Certification must be Provided Prior to Class Start
- Contact Hours is 21
- Maximum Learners per Instructor is 18
- Traditional Classroom or U-shaped Seating Arrangement
- 2 break-out Rooms where Available - Whiteboard, Flipchart, Projector
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