Overview
This 2-day course aims to discuss, understand and practice some of the essential management skills needed to operate in today's working environment. This course contains several consolidation exercises.
Course duration
2 Days
Course outline
Introduction to Management
- What is management?
- What is effective management?
Leadership and/or Management
- What is leadership?
- Basis of good leadership
- Leadership versus management
Creating Trust and Openness
- Values of trust and openness
- Johari Window
- Self disclosure
Setting Objectives and Achievable Outcomes
- SMART objectives
- Setting SMART objectives
- Establishing evidence procedures
Communication Skills
- Active Listening
- Questioning Techniques
- Significance of non-verbal communications
- Observation techniques
- Motivation
- Approaches to motivation
- Motivational tools
Feedback Skills
- Giving and receiving feedback
- Feedback rules
Coaching and counseling skills
- Difference between coaching and counselling
- Importance of coaching
- Coaching ideas
Dealing with poor performers
- Collecting evidence
- Classifying evidence
- Setting out the interview
- Creating an improvement plan
Action Planning
- Individual action planning
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