This 2-day course will provide individuals with the skills needed to facilitate group activities in the working environment. Increasingly these days IT staff are asked to facilitate or 'run' meetings and need to know the people handling skills involved in facilitation to enable the meeting participants come to an appropriate conclusion. This is particularly so where end-users and IT people are meeting to discuss major projects. The course involves participants working on processes and procedures that result in successful meeting facilitation through the use of group and individual activities, exercises, formal inputs etc.

Course duration

2 Days

Course outline

What is facilitation?

• Distinguish between facilitation and other roles and activities
• Define facilitation
• Consider how facilitation skills support events such as meetings, quality circles
• Distinguish between People, Task and Process
• Describe the key skills for a facilitator