This course provides students with a thorough understanding of business etiquette, why it’s important, and how to demonstrate the skills that constitute business etiquette. Topics covered include the importance of punctuality and guidelines for proper communication, telephone and email etiquette, and interactions with clients outside the office.

Audience:

Management or business professionals

Prerequisites

None.

Course duration:

1 Day

Course outline:

1. Business Etiquette

• What does “Business Etiquette” Mean?
• Punctuality at Internal & External Meetings
• Missing Deadlines on Projects/Assignments
• Discussing Other Employees with the Manager
• Interrupting Meetings with an Emergency
• Interrupting Co-Workers on the Telephone
• Responding to Customer Requests Left on Voicemail
• Requested Telephone Standards
• Leaving Voicemail Messages for
• Customers/Clients
• Proper Style for Email (Font, Emoticons, Capitalization, etc.)
• Managing an Email Thread
• When and How to “Reply to All”
• When it’s Appropriate to Use CC and BCC
• How to Use the Subject Line to Best
• Advantage
• Proper Approach to Sending Attachments
• Appropriate Tone for Email
• Email Jokes
• Tips for Dining out with Clients/Customers
• Cell Phone Usage at Business Lunches
• Identifying Cutler, Dishware, and Glassware
• When Dining Out
• Paying the Bill When Dining Out
• Purpose of Industry Events
• Importance of Planning for Industry Events
• Template of a Battle Plan
• Anatomy of a Social Conversation
• How to “Open” a Conversation
• How to “Chat” with a Business Colleague
• How to “Segue” from Chatting to Business Conversation
• How to “Establish Credibility” in a Business Conversation
• How to “Talk Business”
• How to “Close” and “Break Away” in a Business Conversation
• Honoring your Commitments Made at an Industry Event
• Managing Alcoholic Beverages at an Industry Event