Overview:
When talking about trust in the workplace, there are two levels of trust that are in play, organizational trust and personal trust. Many times these two levels are intertwined and are hard to tell apart. Leaders within your workplace often have an incredible amount of influence over the culture of trust in your organization. This program will teach you the benefits and behaviors that will inspire a trusting culture, recognize and practice the Five Pillars of Trust and regain trust that has been lost. Trust is the key to a cohesive and collaborative organizational culture.
Audience:
Leadership and Management Professionals
Prerequisites
None.
Course duration:
1 day
Course outline:
1. Trust: The seeds of success
- Where does trust come from?
- Trust and your Coat of Arms
- Taking the risk
- Assessing your organization’s trust levels
- The benefits of working with trust
2. Trust essentials
- Building the pillars of trust
- Competence and consistency
- Life is a tornado
- Integrity by design
- Values, actions and integrity
- Your word is your bond
- Showing concern in the workplace
- Listening skills
- Give trust time
3. Building trust through leadership
- Which leader are you?
- Leading with trust and mutual respect
- Translating trust into actions
- Build loyalty
- Keep open lines of communication
- Empower employees
- Turning mistakes into opportunities
- Delegation quiz
- Delegating means “I trust you”
- Steps to delegate
- Hold employees accountable
- Trust traps
4. When promises are broken: Rebuilding trust
- Trust lost
- Trust found
- Investing in your organization’s future
- Trust in action
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