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Business Skills Training Overview
Increasingly, businesses around the world have become more interconnected, and companies have to think more globally in order to succeed. Despite economic ties with foreign nations, countries can be ill-prepared for doing business abroad, lacking the knowledge and sensitivity to adjust their business behavior to different cultural contexts. This course will provide you with strategies to communicate effectively across cultures.
Courses Objecties:
You will practice skills and apply principles for providing customer service remotely, via telephone and the web
Prerequisites
There are no prerequisites for this course. You may find the following courses beneficial:
- Negotiating Skills
- Managing Conflict
Delivery Method:
Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities
Target Student;
This course is for individuals who need to communicate clearly and effectively while conducting business in cultures other than their own
Hardware Requirements
- Pentium 90 MHz or higher processor, or Macintosh PowerPC.
- Screen resolution of 800 x 600 set to 256 colors
Software Requirements
- Windows® 95, Windows® 98, Windows® 2000, Windows® ME, Windows® NT 4.0, Windows® XP Home Edition, or Windows® XP Professional.
- Microsoft Internet Explorer 5.0x, 5.5, 6.0; or Netscape Navigator (excluding 6.0 and 6.1).
- Adobe Acrobat Reader 6.0 or higher; Apple QuickTime 5.0 or higher; Macromedia Flash Player 6.0.79 or higher; or Macromedia Shockwave 7.0.2, 8.0, 8.5, 8.5.1, or higher.
- Turn off pop-up blocking (Windows XP with Service Pack 2 Internet Explorer users only).
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Performance-Based Objectives
Upon successful completion of this course, students will be able to:
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examine differences between cultures, identify methods of communicating effectively and appropriately with people from different cultures, and describe cultural differences in business protocol.
- identify methods for creating high-performing, cross-cultural teams, describe strategies for conducting successful multicultural negotiations, and explore ways of effectively resolving conflict in other cultures.
Course duration
0.5 Days
Business Skills Training outline
Lesson 1: Communicating Across Cultures
- Topic 1A: Recognize Cultural Differences
- Topic 1B: Communicate in Other Cultures
- Topic 1C: Follow Business Protocol in Other Cultures
Lesson 2: Working with Other Cultures
- Topic 2A: Work in Teams in Other Cultures
- Topic 2B: Negotiate in Other Cultures
- Topic 2C: Resolve Conflict in Other Cultures
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