You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative.

Courses Objecties:

You will practice skills and apply principles for providing customer service remotely, via telephone and the web

Prerequisites

Written communication and typing skills; familiarity with telephone, email, and web-based communication tools

Delivery Method:

Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities

Target Student;

New employees in a telephone or electronic-based customer service role in any industry, or current employees in this role in need of developing these skills.

Hardware Requirements

• Pentium 90 MHz or higher processor, or Macintosh PowerPC.
• Screen resolution of 800 x 600 set to 256 colors.