Effective delegation is one of the most important processes behind a successful organization. In this ½ day course, students will learn the definition of delegation, difficulties that can arise with delegation and ways to overcome them, the benefits of effective delegation, and how to implement a successful delegation process.

Audience:

Management and other business professionals

Prerequisites

None.

Course duration:

1/2 Day

Course outline:

1. Delegation Skills

• Why is it Important to Delegate?
• What Gets in Our Way of Delegating?
• What are the Benefits of Delegating?
• What Tasks or Projects Can you Delegate?
• A Delegation Quiz
• Steps to Effective Delegation
• Step 1: Analyzing the Task
• The Who, What, When, How and Why of
• Delegation
• “Delegating for Diehards”
• Step 2: Selecting the Delegatee
• Identifying the Skills Needed
• Matching the Job Requirements to the Delegatee
• Determining Training and Other Support Needed
• Establishing Checkpoints
• Step 3: Passing the Baton
• Describing the Task Goal and Why the Delegatee Was Chosen
• Being Specific About Responsibility and Authority
• Step 4: Look Before you Leap
• Asking if the Task Has a Well-Defined Goal
• Determining How it Will Affect Delegatee’s Workload
• Asking if the Delegatee Needs Special Training
• Recognizing Inherent Risks
• Step 5: Executing the Task
• Recognizing Issues That May Arise During the Course of the Task
• Step 6: Conducting Regular Feedback Sessions
• Keeping the Delegator Informed
• Case Study: Jason Delegates to Pat
• Skills Practice: Trying a Real Delegation Scenario
• Observer’s Worksheet