Information technology (IT) professionals who want to improve the effectiveness of their writing. This course can be customized for business professionals or mixed audiences.
Maximum number of participants: 12
Course duration
2 Days
Classroom Requirements
Room set up as horseshoe and large enough for individual and group writing activities and reviews. Overhead projector, flipcharts
Format
- Presentation
- Written Exercises
Objectives
After this course a student should be able to
- Describe the types of documents that IT professionals develop and use
- Apply the basic rules of good technical writing and avoid jargon
- Identify the needs of different audiences
- Use outlines for organizing document content
- Summarize key points of verbal or written information
- Use effective presentation formats
- Write effective electronic mail
Course outline
- Introduction
- Technical Writing Overview
- Pre-sales documents and proposals
- System development life cycle documents
- Business documents
- Effective Technical Writing
- Writing basics review: sentence structure, active and passive voice, person, punctuation, using the correct words
- Common mistakes in technical writing
- Writing for a Target Audience
- Assessing the target audience
- Assessing the audience’s needs
- Using Outlines and Summaries
- Outline formats and elements
- Elements of effective summaries
- Writing Effective E-mail
- E-mail message guidelines
- Using Effective Presentation Formats
- Graphics and other presentation elements
- Presentation guidelines
- Conclusion
