As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will apply important principles and skills you can use as a technical customer service representative.

Courses Objecties:

As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will apply important principles and skills you can use as a technical customer service representative.

Prerequisites

Customer Service Skills

Delivery Method:

Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities

Target Student;

Customer service professionals providing technical support or service, on-site or by way of call center or email.

Hardware Requirements

• Pentium 90 MHz or higher processor, or Macintosh PowerPC.
• Screen resolution of 800 x 600 set to 256 colors.