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Business Skills Training Overview
Fundamentals of Communication provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace, thereby improving productivity and mutual understanding in culturally diverse business organizations.
Prerequisites:
Microsoft Word 2000: Level 1 or equivalent knowledge.
Delivery Method:
Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities
Hardware / Software Requirements
You will need
- An overhead projector.
- A whiteboard projection screen and markers.
- A flip chart and markers.
- Microsoft Word 2000.
Performance-Based Objectives
Upon successful completion of this course, students will be able to:
- Communicate formally and informally in business so there is a mutual understanding between the sender and the receiver.
- Write clear, concise business communication so that it has a positive and meaningful impact on the reader and achieves the desired result.
- Use graphics in business communication so that facts, processes, and summaries are effectively designed to convey visual and textual information.
- Use verbal and non-verbal communication appropriately in business so that there are no barriers to mutual understanding in culturally diverse organizations.
- Use electronic communication in business so that you observe proper etiquette and ensure professionalism to send and receive messages.
Course duration
1 Day
Business Skills Training outline
Lesson 1: Understanding Business Communication
- Topic 1A: Identify Basic Communication Techniques
- Topic 1B: Describe Formal and Informal Communication
Lesson 2: Communicating in Writing
- Topic 2A: Write Effective Business Documents
- Topic 2B: Write Effective Business Letters
- Topic 2C: Write Effective Memos
- Topic 2D: Write Effective Reports
Lesson 3: Communicating with Graphics
- Topic 3A: Create Graphics for Business Communication
- Topic 3B: Communicate Static Information
- Topic 3C: Communicate Dynamic Information
Lesson 4: Using Verbal and Non-verbal Communication
- Topic 4A: Describe Verbal and Non-verbal Communication
- Topic 4B: Identify Elements of Effective Meetings
- Topic 4C: Identify Elements of Effective Presentations
- Topic 4D: Read Body Language
Lesson 5: Communicating Electronically
- Topic 5A: Using Voice Communication in Business
- Topic 5B: Using Internet Communication in Business
Appendix A: Works Cited
- References and Works Cited
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