Discrimination, harassment, theft, substance abuse, sabotage and misconduct are a few reasons why employers conduct internal investigations. Depending on the nature of the event, sometimes a simple investigation is all that is needed. At other times, a formal investigation is required. In any event, how the investigation is handled can make the difference between a fair outcome and a lawsuit. This program gives you the knowledge and tools to conduct a good faith investigation with a reasonable conclusion, write reports that are complete yet concise and maintain rapport and respect with employees.
Audience:
HR Professionals
Prerequisites
None.
Course duration:
1 Day
Course outline:
1. The investigation framework
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Facts and figures
- Elements of an investigation plan
- The human side of the investigation
- Developing an investigation planning document
2. Understanding the legal issues
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Federal laws that affect employment decisions
- Avoiding lawsuits
3. The interview process
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Planning each interview
- Questioning techniques
- Building rapport and reading body language
- Tailoring your interviewing strategy to different personality types
- Dealing with aggressive behaviors
- Giving testimony when you’re the witness
4. Results and recommendations
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Record-keeping: providing support without creating liability
- Writing the final report
- Retaining information and documentation
- Reaching a conclusion
- Communicating the decision
- Choosing appropriate disciplinary action if necessary
