IT professionals who gather and assess information. The workshop can be customized for other professionals.
Maximum number of participants: 12
Course duration
2 Days
Classroom Requirements
Room set up as horseshoe and large enough for team activities, or with break-out rooms for team activities. Overhead projector, flipcharts.
Format
- Presentation
- Written Exercises
- Interactive Activities
Objectives
After this course a student should be able to
- Evaluate the importance of interview planning and preparation
- Describe techniques for effective information gathering
- Design questions to facilitate the interview process
- Develop interview goals and define outcomes
- Structure and conduct interviews
- Identify interpersonal factors that can contribute to successful interview
Course outline
- Introduction
- Positioning Interviewing Skills
- Planning and Preparation
-
Planning
- Collecting information
- Reviewing charts
- Preparing to interview
- Compiling questions
- Reviewing questions
- Conducting the Interview
-
Interviewing skills
- Preparing to interview
- Conducting the interview
- Reviewing the interview
- Following the Interview
-
Follow-up actions
- Evaluating information
- Cross-checking information
- Conclusion
