Overview:
Hiring quality employees is one of the most critical tasks in any organization. The basis of effective interviewing is asking the right questions. Let’s face it. If you ask candidates hypothetical questions you will get hypothetical answers. In this program you will learn the art of interviewing systematically so that you are getting the information that is most critical for job performance. Identify competencies associated with the job, conduct interviews and practice evaluating and recruiting candidates in this highly interactive curriculum.
Audience:
HR Professionals
Prerequisites
None.
Course duration:
1 day
Course outline:
1. Introduction
- Benefits of improved hiring skills
- Three critical factors in selecting candidates
- Pitfalls to avoid
2. Define the job accurately
- Behavioral interviewing
- Write a clear job description
- Identify competencies associated with the job
- How to get started
- Develop behavioral based interview questions
- Use a variety of questions
3. Find qualified candidates creatively
- Where to find people
- Hiring law
- Guidelines for asking interview questions
- Pre-employment testing
- Reviewing résumés
4. Conduct the interview effectively
- Assess responses
- Build rapport
- Explore using the STAR process
- Probe for details
- Sell your organization
- Close the interview
5. Evaluate the candidates objectively
- Assessment “scorecard”
- A more complex analysis
- Common mistakes to avoid
- Reference checking
- Getting the candidate to agree
- Negotiation
- The rejection letter
- Getting the new employee off on the right foot
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