Email Us   Phone : 503-259-0312   
  Home    |    Instructor-led Training    |    Self-Paced Learning    |    Online Training     


Contact Us   -   Why Choose Wintrac   -   Clients    

Courses
ADA
Adobe
Agile
AJAX
Android
Apache
AutoCAD
Big Data
Business Analysis
Business Intelligence
Business Objects
Business Skills
C++ programming
Cisco
Citrix
Cloud Computing
COBOL
Cognos
ColdFusion
COM/COM+
CompTIA
CORBA
CRM
Crystal Reports
Datawarehousing
DB2
Desktop Application Software
DNS
Embedded Systems
Google Web Toolkit (GWT)
IPhone
ITIL
Java
JBoss
LDAP
Leadership Development
Lotus
Machine learning/AI
Macintosh
Mainframe programming
Microsoft technologies
Mobile
MultiMedia and design
.NET
NetApp
Networking
New Manager Development
Object oriented analysis and design
OpenVMS
Oracle
Oracle VM
Perl
PHP
PowerBuilder
Professional Soft Skills Workshops
Project Management
Rational
Ruby
Sales Performance
SAP
SAS
Security
SharePoint
SOA
Software quality and tools
SQL Server
Sybase
Symantec
Telecommunications
Teradata
Tivoli
Tomcat
Unix/Linux/Solaris/AIX/
HP-UX
Visual Basic
Visual Foxpro
VMware
Web Development
WebLogic
WebSphere
Websphere MQ (MQSeries)
Windows programming
XML
XML Web Services
Other
Interpersonal Skills for Business Analysts
Overview:

In this class, students learn to manage relationships between their co-workers and team members, their customers and their peers. Through exercises and workshops students examine basic problem solving, communication, team building and time management skills and practice ways to refine and improve these skills.

Audience:

This course is designed for those new to managerial or supervisory positions in the Information Systems environment.

Prerequisites

None.

Course duration:

3 days

Objectives:

Upon successful completion of this course, the student should be able to:
  • Define their current strengths and weaknesses in interpersonal and organizational skills.
  • Understand the differences in management and motivational styles.
  • Understand different communication and problem solving styles.
  • Define the characteristics of a successful team.
  • Understand legal and ethical implications when dealing with fellow workers.
  • Understand how to deal with “difficult” co-workers.
  • Improve problem-solving skills and apply creativity to problem solution.
  • Define the characteristics of a satisfied customer and implement procedures to achieve ongoing customer satisfaction.
Technical Requirements:

None


 
About us
Contact us
Careers at Wintrac
Our Clients
Why Wintrac


Register for a free training CD-ROM drawing
Refer a client or instructor and earn $$$


Wintrac Inc.
16523 SW McGwire Ct.
Beaverton OR 97007
 
© Wintrac, Inc. All rights reserved.                                                                               Site Map   |   Terms of Use   |   Privacy Policy