This highly interactive, results-focused workshop is ideal for project team members, practicing project managers and project leaders who need to achieve consistent project success through people. Participants will acquire advanced interpersonal skills and learn consensus-building techniques that help provide clarity and garner commitment from team members, customers and management. These influential skills are instilled in participants through real-world scenarios, which continually reinforce the skills, techniques and concepts necessary to improve project results immediately upon return to the workplace. PDUs = 16.
Audience:
Those who must influence project customers and other team members.
Prerequisites
Experience in project management.
Course duration:
2 days
Course outline:
Connected Listening
- Purpose
- Baseline Considerations
- Key Terms Definitions
- When do we need to use connected listening?
- Common Deficiencies and Problems in Conversations
- Connected Listening What is it?
- Connected Listening and Creating Dialogue
- How to The Process of Listening, Dialogue Creating & Problem Definition
- Apply Practice Instruction for Connected Listening
Contracting for Commitment
- Purpose
- Key Terms Definitions
- When do we need contract commitments?
- Common Deficiencies and Problems with Negotiating and Contracting
- Negotiation Considerations
- Key Elements in Developing Commitment Ownership to the Solution
- Negotiation Principles
- What Is It the 8 Step Model (Negotiating and Contracting)
- How Do You Do It?
- 8 Step Model (Process Overview)
- Apply Practice Instructions (Negotiation and Contracting)
- Observer Tips
- Soliciting Feedback (Re-negotiation of Contracts)
Influence Through Selling Ideas
- Purpose
- Baseline Considerations
- When do we need to influence?
- What Is It?
- Opening Line
- S = Solution
- O = Opportunity
- C = Competition
- R = Relationship
- Apply Selling and Influence Practice Instructions
- Simulation: Influencing an Individual
- Influencing a Group
The Art of Managing Resistance
- Purpose
- Baseline Considerations
- Definitions
- What really happens?
- Analyze Resistance Tool ART
- Apply Practice Instructions for the Analysis Resistance Tool
- Purpose
- Process
Group Facilitation
- Purpose
- Baseline Considerations
- Preparing for a Facilitation
- How to Use GARP to Design the Session & Set the Meeting Contract with Participants
- Summary of GARP Questions
- Meeting Facilitation Design Worksheet GARP
- 8 Step Model (Facilitation Process Overview)
- Facilitating for Commitment
- Facilitation Tips to Jump Start and Advance Discussion
Process Start-Up
- Purpose
- Baseline Considerations
- When do we need to use the Process Start Up Matrix?
- What is it?
- Process Start Up Matrix
- Using the Process Start-up Matrix
- Process Start-Up Matrix Template
- How do we get started?
- Apply Practice Instructions for Receiving the Charge
Scope Facilitation Technique
- Purpose
- Baseline Considerations
- Key Terms Definitions
- When do we use it?
- What is it?
- Scope Facilitation Steps
- Apply Practice the Scope Facilitation Tool/Technique
Stakeholder Mapping and Analysis
- Purpose
- Baseline Considerations
- When do we need to use Stakeholder Mapping & Analysis?
- What is it?
- How to Stakeholder Mapping & Analysis Facilitation Steps
- Apply Practice Instructions for Stakeholder Mapping and Analysis
Force Field Analysis
- Purpose
- Baseline Considerations/Key Terms Definitions
- Human Impact Conditions
- When do we need to use Force Field Analysis?
- What is it?
- Project Characteristics
- How to Three Approaches Facilitation
- Force Field Analysis to Determine Project Strategy or Approach
- Facilitation Steps
- Force Field Analysis to Assess a Problem and Create and Action Plan
- Force Field Analysis to Sort Categories of Assumptions, Risk, and Constraints
- Apply Practice Instructions for Force Field Analysis
