Overview:
Managing people can be one of the hardest jobs in the world. Trying to meet the needs of a group of people and make them feel comfortable and at ease, all while maintaining a productive environment may seem impossible. But it’s not! Taking retention seriously can, in the end, be the best management tactic that you have ever tackled. This program will offer you methods and procedures that will attract and keep the best employees and also allow you to measure and communicate the benefits and costs of a retention strategy for your organization.
Audience:
HR and Training Professionals
Prerequisites
None.
Course duration:
1 day
Course outline:
1. Why is turnover a serious problem?
- What does retention mean?
- A serious problem
- Turnover myths
- Dare to ask
2. Diagnose causes of turnover
- Building insight
- Questionnaires and surveys
- Interviews and focus groups
3. Finding the right people the first time
- Establishing a hiring process
- Step 1: Identify competencies associated with the position
- Step 2: Gather important information
- Step 3: Match skills with job competencies
- Step 4: Start off on the right foot
4. Creating a constructive culture
- An environmental needs pyramid
- Establish a positive environment
- Promote diversity
- Balance
5. Lead to empower employees
- Empowerment
- Defining managers and leaders
- Leadership qualities that build empowerment
- Sharing information
6. Performance management strategies
- Isn’t pay enough?
- Helping employees write SMART performance goals
- Reviews, feedback and honesty
- The rules of rewards
- Celebrate your employees
4. Are my retention solutions working?
- Forecasting return on investment (ROI) for retention solutions
- An ROI process model
- Communicating retention results
- Maintaining a low turnover rate
- Retention: Attracting and Keeping Your Best
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