Today’s work environment often includes high-tech oversight with traditional supervision skills. Both can be very time consuming. This course provides strategies for balancing computer-based documentation and reporting with the face-to-face coaching and encouragement your employees need to do their best work. You will learn how to establish a regular schedule that combines both “open door” hours for your employees and colleagues and “closed door” hours for concentrating on your computer work. As a result, you will maintain visibility and relationships while ensuring the highest quality of your technical oversight work.

Audience

Managers or supervisors

Prerequisites

None.

Duration

Half Day

Course outline

1. Balancing High Tech and High Touch

• Introduction: What’s different
• A quick primer on time management
• Establish a regular schedule
• Avoid the trap of “hiding” behind your computer
• Handling interruptions and emergencies