Most managers are aware that the old school "command and control" method of supervising simply isn't as effective as involving employees in their development. From determining the appropriate coaching approach, to implementing a comprehensive development plan, to conducting an effective coaching session, to setting meaningful team missions and goals, this program provides the tools and techniques to increase any employee's performance.
Audience:
Managers interested in developing their coaching knowledge and techniques.
Prerequisites
None.
Course duration:
1 day
Course outline:
1. The coaching concept
- The characteristics of coaching
- The roles and responsibilities of coaching
- Determining an action plan
- Coaching communication techniques
- Listening skills and practice
2. Quick coaching model
- Steps to effective coaching
- Characteristics of feedback
- Recognizing feedback
3. One on one coaching sessions
- Four step preparation process
- Handling specific personalities
- Coaching scenarios
- Three minute coaching moments
4. Building a performance improvement system
- Determine key results
- Benchmark your star performers
- Identify best practices
- Create an employee development plan
- Measure the level of performance
- Creating a learning environment
5. Building and coaching a winning team
- Developing trust and mutual respect
- Building trust scenario
- Translating trust into action
- Building loyalty
- Holding employees accountable
- Empowering team members
- Keeping the lines of communication open
- Setting team mission and goals
