IT (information technology) and business professionals involved in building, managing, or participating in teams.
Maximum number of participants: 12
Course duration
1 Day
Classroom Requirements
Room set up as horseshoe and large enough for team activities, or with break-out rooms for team activities. Overhead projector, flipcharts.
Format
- Presentation
- Written Exercises
- Interactive Activities
Objectives
After this course a student should be able to
- Define the characteristics and responsibilities of a team
- Describe the factors that contribute to building a successful team through each phase of team development
- Identify the task and team roles and responsibilities in different types of teams
- Describe techniques to facilitate solving different types of problems in teams
- Describe techniques to measure and maintain a high level of team performance
Course outline
- Introduction
- Team Definitions
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Team definitions
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Team characteristics
- Groups and teams
- Different types of teams
- Success criteria for different types of teams
- Building a Team
- Team formation
- Team development stages
- Team development characteristics
- Successful teams
- Team objectives
- Team Roles and Responsibilities
- Task-related roles and responsibilities
- Team-related roles and responsibilities
- Problem Solving
- Types of problems and solution
- Problem-solving techniques
- Team Maintenance
- Measuring team performance
- Maintaining team performance
- Managing disagreement and conflict
- Conclusion
